Refund policy
SciatiEase Refund Policy: How Returns and Refunds Work
The SciatiEase refund policy lets you return bottles, empty or full, within the 180-day guarantee for your money back. Call +1 (844) 361-1273 first, mail the bottles with tracking and a note of your name, email and order ID, and pay the postage yourself. The refund follows 3-5 business days after the return is credited.
Written by the SciatiEase label deskUpdated
The policy01
What is the SciatiEase refund policy?
Send the bottles back within the guarantee window and the brand refunds the purchase to your card.
The SciatiEase refund policy is a return-for-refund process tied to the 180-day money-back guarantee (SciatiEase order page). You return the bottles, and the brand pays you back once they arrive.
The bottles do not need to be sealed. The brand's support page says empty or full bottles are accepted (SciatiEase support page).
Isciatiease, the U.S. desk that runs this website, does not hold your payment and cannot approve a refund. Every return goes through the SciatiEase order desk.
| Question | Answer | Source |
|---|---|---|
| Who handles refunds? | The SciatiEase order desk, +1 (844) 361-1273 | Support page (SciatiEase support page) |
| Deadline | 180 days from purchase; a year on one brand page | Order page (SciatiEase order page) |
| Bottle condition | Empty or full | Support page (SciatiEase support page) |
| Return postage | Buyer pays | Seller brief |
| What to enclose | Full name, email, order ID | Seller brief |
| Refund method | Back to the card used at checkout | Seller brief |
The window itself, including the one-year wording that conflicts with it, is covered on the SciatiEase money-back guarantee page.
Return address02
What is the SciatiEase return address?
Our seller brief lists 75 Broad Street, Suite 2400, New York, NY 10004. Call the desk to confirm it before you mail anything.
The SciatiEase return address in our seller brief is 75 Broad Street, Suite 2400, New York, NY 10004, USA. The brand's support page does not print a return address at all (SciatiEase support page).
That gap matters. Warehouses change, and a box sent to an old address can sit unclaimed. Ask the order desk for the current address on the same call where you request the refund.
Do not send returns to the SciatiEase Labs office in Smyrna, Tennessee, or to the Isciatiease office at 7 World Trade Center. Neither one processes returns.
SciatiEase Returns, 75 Broad Street, Suite 2400, New York, NY 10004. Put your order ID on the outside of the box too, under the address.
Wait for it. Mailing first and calling later can stall a refund for weeks.
Step by step03
How do you return SciatiEase for a refund?
Six steps, from the first call to the credit on your card.
To return SciatiEase, contact the order desk first, then ship every bottle with tracking and a note. The steps below follow the brand's support page and our seller brief.
Plan about 20 minutes for the call and the packing. Keep everything in one folder or email thread until the money is back.
Call or email the order desk
Call +1 (844) 361-1273 (8am-5pm EST) or use the email on sciatiease.com/support.php. Give your order ID and say you want a refund.
Confirm the address and window
Ask where to send the bottles and which refund window applies. Write down the date, the agent's name and what you were told.
Pack every bottle
Include all bottles from the order, opened or not. Wrap them so the caps cannot pop off in transit.
Add a note
Print your full name, email and order ID on a sheet inside the box. Without it, the warehouse may not match the return to you.
Ship with tracking
Use a tracked service and keep the receipt. Return postage is paid by the buyer.
Check your card statement
Look for the credit about 3-5 business days after the bottles are logged, then allow 5-10 days for your card issuer.
Timing04
How long does a SciatiEase refund take?
Usually two to three weeks after you ship: transit, then 3-5 business days, then 5-10 days at your bank.
A SciatiEase refund takes 3-5 business days after the returned bottles are credited, then 5-10 days for the card issuer to post it. Add the days your box spends in the mail.
- Day you ship
Drop off the box with tracking. Keep the receipt photo.
- Transit
Depends on the carrier you choose; tracked ground mail often takes several days.
- Return credited
The warehouse logs your bottles against the order ID.
- 3-5 business days
The brand sends the refund to your card.
- 5-10 more days
The credit then shows on your card statement.
Costs05
Who pays for SciatiEase returns and shipping?
You pay to mail the bottles back. Whether the original shipping comes back depends on which window applies.
SciatiEase return shipping is a buyer cost. The buyer pays return shipping. Use a tracked service.
The original shipping charge is less clear. The 180-day promise speaks of 100% of the purchase. The brand home page's one-year wording says refunds are "minus s&h". Ask the desk which rule your order falls under.
| Cost | Who pays | Note |
|---|---|---|
| Bottle price | Refunded to you | $69.00 for one bottle; per-bottle prices for packs |
| Original S&H | Unclear | $6.95 on one bottle; may be kept under the one-year wording |
| Return postage | You | Pick a tracked service |
| Packing | You | Any sturdy box works |
Pack sizes and shipping charges are laid out on the SciatiEase shipping page.
SciatiEase: from $49.99 a bottle120 capsules · 1, 3 or 6 bottles · 180-day money-back guarantee
See packsAvoid delays06
What can delay a SciatiEase refund?
Missing details, missing tracking and missed deadlines cause most slow refunds.
A SciatiEase refund is usually delayed by a return the warehouse cannot match to an order. Each problem below has a simple fix.
Check the list before you seal the box.
No order ID in the box
The warehouse has nothing to match. Write the ID on the note and on the outside.
No tracking
Without it, you cannot show the bottles arrived. Pay the small extra for a tracked label.
Past the window
Day 180 is the safe deadline. Call before it, even if the box ships a few days later.
Wrong address
Mail sent to an office, not the returns address, may never reach the right desk.
Card closed or replaced
Tell the desk. Your bank usually routes the credit to the new card.
Bought elsewhere
We know of no authorized marketplace seller, so the brand may not refund those bottles.
No refund yet07
What if your SciatiEase refund has not arrived?
Call the desk with your tracking number once the full timeline has passed.
If your SciatiEase refund is missing after about 15 business days from delivery, call the order desk. Give your order ID and the tracking number that shows the bottles were delivered.
Ask the agent for the date the return was credited and the date the refund was sent. Write both down.
- Check the card statement for a credit under a slightly different merchant name.
- Follow up by email through sciatiease.com/support.php so there is a written record.
- If the desk does not respond, your card issuer can explain its dispute process.
Other order problems, such as a wrong address or a cancellation, are handled by SciatiEase customer service.
Never arrived08
Can you get a SciatiEase refund on an order that never arrived?
Yes, but it is a delivery claim, not a return. Start with the tracking link in your order email.
A SciatiEase order that never arrived is handled as a lost package, not a return. There is nothing to send back.
The support page gives two delivery times: "within 7 to 14 business days" in one place and "in the next 3-5 business days" in another (SciatiEase support page). Wait for the longer one to pass, then call +1 (844) 361-1273 with your order ID and tracking number.
Ask whether the desk will reship or refund. Either way, note the answer and the date. Delivery details are on the shipping page.
FAQ09
SciatiEase refund and return questions
What is the SciatiEase return address?
Our seller brief lists 75 Broad Street, Suite 2400, New York, NY 10004 for returns. The brand's support page prints no return address, so call +1 (844) 361-1273 and confirm the address before you mail anything.
How long does a SciatiEase refund take?
About two to three weeks after you ship. The refund is sent 3-5 business days after the warehouse credits your returned bottles, then your card issuer takes 5-10 days to post it. Mail transit time comes on top.
Who pays return shipping on SciatiEase?
You do. The buyer pays to mail the bottles back, and a tracked service is strongly advised. The original $6.95 shipping and handling on a single bottle may or may not be refunded, depending on which guarantee window the desk applies.
What should I put in a SciatiEase return box?
Every bottle from the order, opened or not, plus a note with your full name, email and order ID. Write the order ID on the outside of the box as well, and keep the tracking receipt until the refund posts.
Can I mail SciatiEase back without calling first?
You can, but it is risky. The support page prints no return address, so the desk needs to confirm where your box goes. Calling first also logs your request inside the window, which protects your claim.
Where does the SciatiEase refund go?
Back to the card you paid with at checkout. If that card was closed or replaced, tell the order desk; banks usually pass the credit to the new card. Isciatiease never handles your payment.
What if my SciatiEase refund never shows up?
Call the order desk with your order ID and the tracking number proving delivery. Ask for the credit date and refund date, then follow up by email through the support page. Your card issuer can explain its dispute process if needed.
Who wrote this10
Written and reviewed by
Pages built from the Supplement Facts panel, the brand pages and linked NIH, FDA, FTC, NHS and peer-reviewed sources.
Last updated . See our editorial standards and the way we check reviews. This website is run by Isciatiease, a U.S. desk for SciatiEase, not by the manufacturer or by SciatiEase Labs. Purchases made through our order links earn us a commission.
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