Customer service
SciatiEase Customer Service: Phone Number, Tracking, Changes and Cancellations
SciatiEase customer service is the brand's order desk at +1 (844) 361-1273, open 8am-5pm EST. It tracks packages, changes addresses, cancels orders that have not shipped and starts refunds under the 180-day guarantee. You can also write through the email on the brand's support page. Have your order ID, order date and shipping address ready.
Written by the SciatiEase label deskUpdated
What it handles01
What does SciatiEase customer service handle?
Everything after you click order: tracking, changes, cancellations, missing items and refunds.
SciatiEase customer service is the order desk run by the brand. It handles every task tied to a purchase made through the SciatiEase sales or order page (SciatiEase support page).
This website cannot do any of those tasks. Isciatiease writes the product pages and sends buyers to the brand's checkout, but it never sees your order.
Use the table to find the right move for your problem, and how soon to act.
| Task | How to start | Act within |
|---|---|---|
| Track a package | Tracking link in the order email; call if missing | After 3-5 business days |
| Change the address | Call the desk | Before it ships, same day if you can |
| Change the pack size | Call the desk | Before it ships |
| Cancel an order | Call the desk | Before it ships; after that, it becomes a return |
| Damaged or missing bottles | Call with photos ready | As soon as the box opens |
| Refund | Call or email with the order ID | Within 180 days of purchase |
Phone and email02
What is the SciatiEase customer service phone number?
+1 (844) 361-1273, staffed 8am-5pm EST. The brand's support page also shows an order email.
The SciatiEase customer service phone number is +1 (844) 361-1273. The brand's support page lists hours of 8am to 5pm EST (SciatiEase support page).
For written requests, use the email shown on sciatiease.com/support.php. It also appears in your order confirmation. Put the order ID in the subject line so the reply lands in the right file.
Call for anything time-sensitive, such as a cancellation or an address change. Email works better for a paper trail on a refund.
Tracking and refunds
SciatiEase order desk, 8am-5pm EST by phone (brand support page). Have your order ID ready.
Order email
The brand shows its support email on that page and in your order confirmation. Put your order ID in the subject line.
This website
Mon-Fri 9:00am-5:00pm ET. Pages, typos, privacy, press. This inbox cannot see orders.
Office (New York)
7 World Trade Center, Floor 29
New York, NY 10007
Mail only. No walk-in sales.
Returns (New York)
75 Broad Street, Suite 2400
New York, NY 10004
Call first. Include your full name, email and order ID. The buyer pays return shipping. Use a tracked service.
Before you call03
What should you have ready for SciatiEase customer service?
Your order ID, the order date, the shipping address and the last four digits of the card. Five minutes of prep saves a callback.
Have your SciatiEase order ID ready before you call. It is in the confirmation email from the brand, and every task starts with it.
The other details help the agent confirm you are the buyer. Gather them in one place.
- Order ID and order date, from the confirmation email
- Full name and shipping address as entered at checkout
- The email address used for the order
- The last four digits of the card, never the full number
- Tracking number, if you have one
- Photos of the box and bottles, for damage or missing items
"Hello, my order ID is ___, placed on ___. I would like to ___. Can you confirm the next step and give me a reference for this call?" Write down the agent's name and the time.
Tracking04
How do you track a SciatiEase order?
Open the tracking link in your order email. If there is none after a few business days, call the desk.
You track a SciatiEase order with the tracking number the brand sends by email. Bottles ship from the United States.
Expect some mixed signals on timing. The support page says delivery takes "within 7 to 14 business days" in one place and "in the next 3-5 business days" in another (SciatiEase support page). Use 14 business days as the outer mark.
Find the email
Search your inbox and spam folder for SciatiEase. The shipping email holds the tracking link.
Check the carrier
Open the link or paste the number into the carrier's site to see each scan.
Call if stalled
No scan for several days, or no email at all? Call +1 (844) 361-1273 with your order ID.
Delivery times and charges are covered in detail on SciatiEase shipping.
Cancel05
How do you cancel a SciatiEase order?
Call +1 (844) 361-1273 as soon as possible. Once the box ships, a cancellation turns into a return.
You cancel a SciatiEase order by calling the order desk before it ships. Give your order ID and ask for written confirmation by email.
The brand pages we read do not print a cancellation cutoff. Call the same day if you can.
If the box has already left, accept delivery and use the refund policy: return the bottles and the guarantee covers the price.
SciatiEase: from $49.99 a bottle120 capsules · 1, 3 or 6 bottles · 180-day money-back guarantee
See packsChanges06
Can you change a SciatiEase order after you place it?
Often yes, if it has not shipped. Address, pack size and contact details are the usual changes.
Yes, a SciatiEase order can usually be changed before it ships. After that, the desk can only redirect it through the carrier or handle it as a return.
Price changes follow the pack. Moving from one bottle to six changes the per-bottle price from $69.00 to $49.99, and the checkout total is recalculated by the brand.
Wrong address
Call at once. A typo in the street or ZIP can send the box back.
Time-sensitiveDifferent pack
Ask the desk to swap 1, 3 or 6 bottles. See SciatiEase pricing for the per-bottle figures.
Before shippingNew email or phone
Update it so tracking and refund notices reach you.
Any timeProblems07
What if a SciatiEase package arrives damaged or short?
Photograph everything before you throw anything away, then call the desk the same week.
If a SciatiEase package arrives damaged, short or wrong, keep the box and take photos. Then call +1 (844) 361-1273 with your order ID.
Check each bottle's seal before the first capsule. A broken or missing seal is a reason to call, not to use the bottle.
- Count the bottles against the pack you paid for.
- Photograph the outer box, the packing and each bottle's seal.
- Note any lot code you can find on the bottle.
- Ask the desk whether it will reship or refund.
Lot codes and what they can tell you are explained on SciatiEase batch lookup.
Refunds08
How does SciatiEase customer service handle refunds?
The desk opens the refund, confirms where to send the bottles, and credits your card after they arrive.
SciatiEase customer service starts every refund under the 180-day money-back guarantee (SciatiEase order page). You call or email, the desk logs the request, and you mail the bottles back.
The brand's home page also mentions a year, minus shipping, so ask which window applies to you. The SciatiEase money-back guarantee page explains the two windows.
If a side effect is the reason for the refund, stop the capsules and talk to your doctor. Keep taking any prescribed medicine unless your doctor says otherwise.
FAQ09
SciatiEase customer service questions
What is the SciatiEase customer service number?
The SciatiEase customer service number is +1 (844) 361-1273. The brand's support page lists hours of 8am to 5pm EST (SciatiEase support page). The same desk handles tracking, order changes, cancellations and refunds, so have your order ID ready when you call.
How do I cancel my SciatiEase order?
Call +1 (844) 361-1273 as soon as possible and give your order ID. If the order has not shipped, the desk can cancel it. If it has shipped, accept delivery and return the bottles under the 180-day money-back guarantee.
What if no SciatiEase tracking email arrives?
Use the tracking link in the shipping email from the brand. Check your spam folder if you cannot find it. If no tracking arrives within a few business days, call the order desk with your order ID.
Can I change the shipping address on my SciatiEase order?
Usually, if you call before the order ships. Phone the order desk with your order ID and the corrected address. After shipping, the desk may only be able to ask the carrier to redirect it.
What do I need when I call SciatiEase customer service?
Your order ID, the order date, the name and address on the order, the email you used and the last four digits of your card. For damage claims, add photos of the box and bottles.
What if I was charged twice for SciatiEase?
Call the order desk with your order ID and the two charges as they appear on your statement. Ask the agent to confirm whether two orders were created and to cancel or refund the extra one. Keep a note of the call.
What if my SciatiEase box arrived damaged?
Keep the box, photograph the packing and every bottle, and call +1 (844) 361-1273 that week. If a seal is broken, do not take capsules from that bottle. Ask the desk whether it will send a replacement or refund.
Who wrote this10
Written and reviewed by
Pages built from the Supplement Facts panel, the brand pages and linked NIH, FDA, FTC, NHS and peer-reviewed sources.
Last updated . See our editorial standards and the way we check reviews. This website is run by Isciatiease, a U.S. desk for SciatiEase, not by the manufacturer or by SciatiEase Labs. Purchases made through our order links earn us a commission.
Keep reading
More about SciatiEase
U.S. desk for SciatiEase
Ready to try SciatiEase?
Check your medicines first, then pick a pack. Bigger packs cost less per bottle, and the 180-day money-back guarantee gives you time to judge it.
- Secure checkout on the brand page
- 180-day guarantee
- Ships from the U.S.
